The Lodge FAQ
We’ve compiled some of our most frequently asked questions to help make your stay more enjoyable. If you don’t find the information you’re looking for, please don’t hesitate to reach out to us. We’re here to help!
Where is the nearest supermarket?
The nearest supermarket is Pak’n Save, which is a 5-minute walk from the hostel. Pak’n Save is a large supermarket chain in New Zealand, known for its wide range of products at affordable prices. Additionally, there is a convenience store called Night and Day located directly across the road from the hostel, providing quick access to essential items and snacks.
Where is the nearest free car park?
Please note there is no car parking at the Hostel. Parking in town is free from from 5 pm to 8 am the next day. A large pay car park building is situated directly beside us with access off Leven Street. For more details, refer to the Leven Street Car Park Information.
Are you open 24 hours?
We offer late check-in after 6-7 pm. Please ensure you let us know your arrival time.
How do I get to Tuatara from the Intercity bus terminal?
Intercity buses arrive and depart right outside the café front door on Dee Street. Our reception stays open for the Intercity bus that arrives at 6.30 pm.
How do I get to Tuatara from the airport?
A taxi costs approximately $17 plus a $4 airport fee, totaling $21.00.
Is it safe to book accommodation with my credit card?
Yes, it is very safe to book with your credit card. The numbers are encrypted and protected by SSL (Secured Global Sign). We do not charge your credit card at the time of booking; it is just to secure the reservation. We no longer accept cash for accommodation bookings.
Do I need my own bedding?
No, we provide sheets, duvets, and pillows. Towels are available for hire at $5.
Do you have bike storage?
Yes, we have bike storage in a secured courtyard. However, bikes are not allowed inside the hostel or hostel rooms.
Do you have secure bag storage?
Yes, secure bag storage is available for $10 a day for large packs and tramping gear.
Do you have long-term storage?
Yes, long-term storage is available for $10 a day.
Do you have security surveillance?
Yes, we have 24-hour security surveillance. Entrance to the building is by key card only.
Do you provide bike storage at Tuatara Lodge?
Yes, we offer secure bike storage for all our guests.
